Why Medareview?
Award-Winning Operators with Proven Expertise
Boost Customer Retention by up to 40%
Helping Australian Businesses
Response Times Under 24 Hours
Why Medareview?
Award-Winning Operators with Proven Expertise
Boost Customer Retention by up to 40%
Helping Australian Businesses
Response Times Under 24 Hours
Our Mission
Your Reputation Deserves A Human Touch
In today’s digital world, online reviews shape customer decisions. But for business owners, finding the time — and the right words — to respond can be a challenge.
Medareview takes the stress out of managing reviews by providing personalised, professional responses designed to resolve complaints, retain customers, and protect your reputation.
How We Can Help
Browse Our Services
At Medareview, our services are designed to save you time, protect your reputation, and keep customers coming back. By handling your review responses with care and professionalism, we turn everyday feedback into opportunities for growth and loyalty.
Browse our services below, and get in touch with the team to book a Discovery Session today...
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Case Study
Helping a Gold Coast Café Chain Win Back Customers
A popular café chain on the Gold Coast was struggling with online reviews. Despite serving great coffee and being a local favourite, their managers couldn’t keep up with the constant flow of customer feedback on Google and Facebook. Positive reviews were left unanswered, and negative ones often sat there for weeks, creating the impression that the business didn’t care.
The owners admitted they felt swamped; between managing staff, rostering, and running multiple venues, replying to reviews always fell to the bottom of the to-do list. As a result, their online reputation wasn’t reflecting the real quality of their service, and repeat customers were starting to drift away to competitors.
That’s when they turned to Medareview.
Within weeks, every single review across all their locations was being answered by our team: quickly, professionally, and with a personal touch. Happy customers were acknowledged, and complaints were handled with empathy and care. Instead of ignoring criticism, the cafés showed they were listening and acting on feedback.
The owners now say Medareview is like having a “front-of-house host online”. We're always there to greet customers, solve problems, and keep the good vibes flowing. By letting us handle their reviews, they’ve freed up hours each week to focus on what they love most: serving up great food and coffee to their local Mermaid Beach community.
We Believe in The Power of Communication
Your Business Deserves The Best
Our Results Speak For Themselves
Trusted By Thousands
Every response is crafted by a real, relatable person like you; not bots.
95% Retention Rate
Our clients stay with us, because their customers do too.
24 Hour Responses
Around the clock responses mean optimal results for your business.
Easy 2-Minute Onboarding
From cafés to construction, we help businesses of all sizes.
Win Back Customers. Win Back Customers. Win Back Customers.
Reputation Protection Made Simple. Reputation Protection Made Simple
Every Review Answered. Every Review Answered. Every Review Answered.
Transform Complaints Into Customers. Transform Complaints Into Customers
Real People. Real Responses. Real Results. Real People. Real Responses. Real People.
Real Reviews From Real People
“I'm a bloody Plumber, not a wordsmith. Before Medareview, I’d stress over what to say back to cranky reviews. Now they handle the lot and do it way better than I ever could. Customers actually ring back for more jobs instead of disappearing. Worth every cent.”
Tom from Rockhampton
Plumber
“Running a café means I’m flat out most days and I just didn’t have time to reply to all the reviews. Medareview jumped in and now every customer gets a proper response. Our regulars noticed straight away, and our Google rating’s climbed too. Couldn’t be happier. Thanks legends!”
Jess from the Gold Coast
Cafe Owner
“We used to ignore reviews, good and bad... Bit like pretending the smoke alarm wasn’t going off. Since signing up with Medareview, every comment gets answered quickly and with a human touch. Even the bloke who complained about our schnitzel size came back for another feed. That’s a win in my book.”
Dave from Brisbane
Bistro Owner
